FREQUENTLY ASKED QUESTIONS
Shapmama is sold exclusively at www.shapmama.com. Be the first to know about new collections, restocks.
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If you are a wholesaler or store owner, pls feel free to send us your inquiry now. Email to support@shapmama.com
There are ways to find your order number:
1.Check your email inbox or spam for the order confirmation.
2.Create a Shapmama account using the email address you provided at purchase. Find your order number under your order history.
Still can’t find your order number? Let us help- contact us.
You may change or cancel your order by our Customer Support Team before the order is processed.
If you miss this grace period, no worries! We are committing to ensuring that you find your perfect fit and offer hassle-free returns and exchanges. If you want to change your order, we recommend placing a new order to ensure that you receive it as soon as possible.
On the last page before you click complete order you will find a box to enter your discount code. Once you have entered this code, click “Apply”. Your total amount will be updated to reflect the discount.
*Only one can be applied per purchase
Once your order has been shipped, you will receive an e-mail notification containing the shipment tracking information. You will then be able to track your order through the tracking link on the email or by logging in to your account on Shapmama.com. Your order may arrive in several shipments. You will receive a separate e-mail notification for each shipment.
It will be sent to the email you used for placing the order. If you fail to track your order, please email support@shapmama.com with your order number and request.
First double-check the area where the carrier would have left it. Ask neighbors too in case the package was dropped at the wrong door. Also, look for any "attempted delivery" notices, which means the carrier tried to deliver it, but no one was home. If you still don’t see anything, wait until the end of the next day, because some carriers’ electronic systems may show the package as delivered, even when it’s still on the way. Still no luck? Call the carrier with your tracking number for more information.
If the carrier is unable to provide a resolution please contact our Customer Care Center at support@shapmama.com
It is possible that your order may be canceled when it was detected by the system as a high-risk order. If you receive a cancellation notification, please contact your financial institution to verify your payment method and reach out to our customer service. All charges will be refunded after verifying the details of your order.
We want you to be fully satisfied with your purchase from shapmama.com. If you are not happy with your order, we gladly accept returns within 30 days of delivery.
Return Requirements
•Items must be returned unworn, unwashed, in original condition with all tags attached.
•Final sale items and free gifts cannot be returned.
•Customized items can only be returned if defective, damaged, or incorrect.
• Returns must be shipped within 7 days after a return label is issued.
Return Shipping Costs
•If the return is due to our error (defective, damaged, or incorrect item), we will cover the return shipping costs.
•If the return is due to personal reasons (e.g., change of mind, wrong size/color), the customer is responsible for return shipping costs.
Finding the perfect shapewear can be tough. Luckily, with our 100% Fit Guarantee, you get easy returns or exchanges for another size or product. To issue a request:
You can simply email our customer care team support@shapmama.com and inform us of your order number and your exchange/return request. As soon as you have brought your package to your local post office, please reach out to our team to share your return tracking with us.
Once we see your garment(s) are on route to us, for the exchange request, your exchange garment(s) will be shipped out to you and a shipping confirmation email will be sent right over to let you know it's on the route;
for the return request, we will get your refund processed for you, and you will be notified via an email. Your refund will be processed and applied to the original method of payment.
Note that refunds can take up to 1-3 business days to appear on your bank account due to varying processing times of financial organizations.
Can you help with a defective product?
We apologize if you received a damaged item. Please send a photo of the damaged product to support@shapmama.com with your order number and we would be happy to help you with a resolution. Please note that any damaged item outside of a 30 days return window cannot be returned or refunded.
Currently, we can only issue a refund to the original payment method, meaning that we cannot issue a refund to a new account or card.
If you have a new credit card, but the original account remains active, the refund will process back to your account. If the account has been completely closed, please consult the bank first. You can reach out to us at support@shapmama.com if you need further assistance.
We are committed to ensuring your order is delivered as quickly as possible. The delivery time depends on the shipping address you select, the availability of the item(s), and the time you place your order.
Yes, we offer standard and express shipping options to most countries.
Normally we will only ship to the address entered when the order was originally placed. Let’s connect as soon as possible if you need to update the shipping address-- contact us.
Orders are processed depending on item availability and payment approval. During high volume periods, product availability may be subject to change while your order is being processed.
Most orders placed on business days will be processed and shipped within 3~4 business days.
We are unable to deliver on weekends or public holidays, any orders placed during this period will be dispatched the following business day.
Shipping Time (U.S. Orders): 5-12 business days.
Please note that shipping times do not include the standard 3~4 business days processing time it takes for the order to ship out.
Please note: due to the large order volume and slow logistics during the Black Friday shopping spree, some shipments may be delayed. We're working diligently to get your order on time.
Normally, most of Shapmama’s in-stock products are shipped from the US and will be delivered in 4-7 business days. Some would be sent directly from our factories in China and it will take 6-18 business days. We've partnered with top manufacturers and distributors around the globe to ensure that only products of the highest quality standards are delivered to you in no time.
Please contact us if you have not received your delivered order or it has been lost in transit by the carrier. We would be happy to assist.
Our website is currently in United States dollars. All purchases will be converted to USD after purchase.
We accept a wide variety of payment options!
For the quickest checkout process, you can select one of our express options - Credit/Debit Card, Apple Pay, PayPal, or GooglePay
Your payment is secure and your information always remain private. All information is encrypted form to ensure the overall security of all sensitive information.
To the extent that we are required by law to charge and collect taxes on products that we sell, such taxes are charged based on the tax laws applicable to the location to which the order is being shipped or delivered. At checkout, all appropriate taxes will be added to the order total. The tax amount displayed during checkout is an estimate of the tax applicable to your order. This amount may vary slightly from the actual amount of tax payable in connection with your order due to different tax rates which apply as a result of the origin and destination of the item(s) being purchased, as well as other factors.
