Contact us

Welcome to the ShapMama Customer Support Guide

To help us address your inquiries efficiently, please follow these steps:

Step 1: Self-Service Support  

Answers to frequently asked questions regarding purchases, payments, shipping, and dispute resolution are readily available in our [Service Center].

Step 2: Contact Us

If your issue persists after using self-service resources (particularly for after-sales matters), please email us. To speed up the process, kindly provide the following details:  

- Your order number  

- A specific description of the issue  

- Relevant screenshots (if applicable)  

Primary Contact Channel

- Email: support@shapmama.com (Recommended)  

Service Hours & Response Time

- Email response: 1–2 business days  

- Service hours: Monday–Friday, 9:00 AM–5:00 PM (Beijing Time, UTC+8)  

Warehouse Address  

605 S. Milliken Avenue, Unit D, Ontario, CA 91761, USA  

Please note: If you need to return or exchange an item, kindly contact our customer service via email in advance. Unauthorized returns may be refused.